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Legal & Compliance

Acceptable Use

Prohibited activities and responsible usage guidelines

Last Updated: July 2026

About This Policy

This Acceptable Use Policy ("AUP") governs your use of RAMSIO CLOUDSERVE INFOTECH PRIVATE LIMITED's ("CloudServe", "we", "us", or "our") platforms, including CloudServe Digital (IndianMetropolis, Vernacia), CloudServe Labs (DeveloperBootstrap, KNOWRIZ, Docemora, MathuAI), and CloudServe Apps (ToolsChef, LAKSHYA, AssetMaestro, VantageVid, NexaSocial). This policy is part of our Terms of Service and violation may result in account suspension or termination.

Prohibited Activities

Illegal Activities

You must not use our services to:

  • Violate any applicable laws, regulations, or third-party rights
  • Engage in fraudulent, deceptive, or misleading activities
  • Facilitate illegal activities or promote violence
  • Infringe intellectual property rights (copyrights, trademarks, patents)
  • Violate privacy rights or misappropriate personal data

Security Violations

You must not:

  • Attempt to gain unauthorized access to our systems, accounts, or networks
  • Breach, circumvent, or test security or authentication measures
  • Upload viruses, malware, trojans, worms, or other malicious code
  • Perform network attacks (DDoS, port scanning, packet sniffing)
  • Intercept or monitor data without authorization
  • Reverse engineer, decompile, or disassemble our software

Abuse and Harassment

You must not:

  • Harass, threaten, stalk, or intimidate others
  • Impersonate any person or entity
  • Engage in hate speech or discriminatory behavior
  • Post violent, graphic, or disturbing content
  • Bully, defame, or harm others

Spam and Unwanted Communications

You must not:

  • Send unsolicited bulk messages (spam)
  • Use our services for phishing or social engineering
  • Distribute chain letters or pyramid schemes
  • Scrape or harvest email addresses or user data
  • Use automated systems to send messages without consent

Resource Abuse

You must not:

  • Excessively consume system resources or bandwidth
  • Use our services to mine cryptocurrency
  • Run automated scripts that disrupt service operations
  • Create multiple accounts to circumvent limitations
  • Share accounts or credentials with others

Content Violations

You must not upload or share content that:

  • Contains illegal, fraudulent, or deceptive material
  • Infringes on intellectual property rights
  • Contains hate speech, harassment, or discriminatory content
  • Is violent, graphic, or disturbing
  • Involves adult content or material harmful to minors
  • Contains confidential information belonging to others
  • Violates any applicable laws or regulations

Competitive Use

You must not:

  • Use our services to build competitive products or services
  • Copy, reproduce, or redistribute our software or content
  • Benchmark or performance test our services without permission
  • Use our services to train AI models or machine learning systems

Enforcement

Monitoring and Investigation

We reserve the right to monitor usage to ensure compliance with this AUP. While we do not actively monitor all content, we may investigate suspected violations and cooperate with law enforcement.

Consequences of Violation

Violations of this AUP may result in:

  • Warning: First-time minor violations may receive a warning
  • Content Removal: Immediate removal of violating content
  • Account Suspension: Temporary suspension of account access
  • Account Termination: Permanent termination without refund
  • Legal Action: Referral to law enforcement or legal proceedings

Appeals Process

If you believe your account was suspended or terminated in error, you may appeal by contacting [email protected] within 30 days. Include your account details and an explanation of why the action was incorrect.

Reporting Violations

If you become aware of any violations of this AUP, please report them to:

  • Abuse Reports: [email protected]
  • Security Issues: [email protected]
  • General Support: [email protected]

Changes to This Policy

We may update this AUP from time to time. Material changes will be communicated via email or prominent notice in our services. Your continued use after changes constitutes acceptance of the updated policy.

Questions or Concerns?

For questions about this Acceptable Use Policy:

[email protected]

Have questions about our policies? Contact us

Related Legal & Compliance Documents

Privacy PolicyHow we collect, use, and protect your data
Terms of ServiceRules and guidelines for using our services
Cookie PolicyHow we use cookies and similar technologies
ComplianceGDPR and India DPDPA compliance overview
SecuritySecurity practices, encryption, and responsible disclosure
Service Level ObjectivesReliability, availability, and support standards
Grievance RedressalSubmit a complaint or data-related request
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